Last Updated: May 6, 2026

1. Seller Identification

The website www.viallecontainer.com is operated under the commercial brand Vialle Container by:

VIALLE ENTREPOT
Simplified Joint Stock Company (SAS)
Share Capital: €10,000

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Registered Office:
12 Rue de Metz
24000 Périgueux
France

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SIRET Number: 994 417 970 00013
VAT Number: FR07994417970

Email: contact@viallecontainer.com
Phone: +33 7 74 57 91 47

This Refund Policy applies to all orders placed through the website www.viallecontainer.com.

 

2. General Principle

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This policy defines the refund conditions applicable to products returned in accordance with the Return Policy.

It applies to returns made:

• Within the statutory withdrawal period of 14 calendar days

• Or within the extended commercial return period of 30 business days

This policy is established in accordance with:

• Article L221-24 of the French Consumer Code

• Directive 2011/83/EU on Consumer Rights 

 

3.Refund Period

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In accordance with Article L221-24 of the French Consumer Code, refunds are processed within a maximum period of 14 calendar days from:

• The actual receipt of the returned product

or

• The receipt of proof of shipment provided by the customer

The earliest of these two dates shall apply.

No refund can be issued before receipt of the product or proof of shipment.

 

4.Refund Method

 

Refunds are issued using the same payment method used for the original order, namely:

• Crediting the payment card originally used (via Stripe)

• Or by bank transfer if the original payment was made by bank transfer

Any alternative refund method may only be used with the customer's explicit agreement.

Refunds are processed free of charge for the customer.

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5.Refund Amount

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The refund includes:

• The full product price including VAT

• The original standard delivery charges

The following are not refundable:

• Any express or premium delivery charges selected by the customer

• Return shipping costs, except in cases of:

  • Shipping error

  • Defective product

  • Non-conforming product

 

6.Partial Refunds

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In accordance with Article L221-23 of the French Consumer Code, a proportional deduction may be applied if the returned product shows:

• Incomplete condition

• Damage

• Excessive use beyond simple inspection

• Missing essential components

In such cases:

• The deduction will be strictly proportional to the loss in value observed

• It will be objectively justified

• It will be communicated to the customer before the refund is processed

 

7.Defective or Non-Conforming Products

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Independently of the right of withdrawal, customers benefit from the legal guarantee of conformity in accordance with Articles L217-3 to L217-20 of the French Consumer Code.

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In the event of a lack of conformity, the customer may request:

• Repair

• Replacement

• Or a refund

These remedies are provided free of charge.

In such cases, all return shipping costs will be fully covered by VIALLE ENTREPOT.

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8.Proof of Shipment

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Customers must retain any proof of shipment (tracking number, carrier receipt, etc.) until written confirmation of receipt has been received.

In the absence of proof of shipment, the company cannot be held liable in the event of loss of the returned package.

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9.Banking Processing Times

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After the refund has been issued, the time required for the funds to appear in the customer's account may vary depending on the financial institution:

• Credit card refunds: 2 to 10 business days

• Bank transfer refunds: 1 to 5 business days

These processing times are outside the company's control.

 

10.Contact

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For any questions regarding refunds:

VIALLE ENTREPOT

Email: contact@viallecontainer.com
Phone: +33 7 74 57 91 47

Address:
12 Rue de Metz
24000 Périgueux
France