FAQ | Vialle Container

Frequently Asked Questions

01

Who is VIALLE ENTREPOT?

VIALLE ENTREPOT is a French company specializing in the sale of shipping containers and storage containers in France and the European Union.

We are registered under SIRET number 994 417 970 00013 and based in Périgueux (24000).

02

Where are you located?

Our head office is located at:

12 Rue de Metz, 24000 Périgueux
France

03

What types of containers do you offer?

We offer different container models:

20-foot shipping container
40-foot shipping container
Storage container
Container for professional or personal use

Detailed technical specifications are indicated on each product sheet.

04

Are the containers new or used?

The condition of the container (new or used) is specified on the product sheet.

We clearly indicate the condition before any order is placed.

05

What is the price of a container?

The price of a container depends on:

The model (20 feet, 40 feet…)
Of the condition (new or used)
Specific characteristics

Prices are displayed in euros (€) including all taxes (TTC).

06

What are the delivery times for a container?

Orders are processed within 1 to 2 business days after payment confirmation.

Average delivery times:

Metropolitan France: 5 to 10 business days
European Union: 5 to 15 business days

The total estimated time (including processing) is:

France: 6 to 12 business days
European Union: 6 to 17 business days

In accordance with Article L216-1 of the Consumer Code, delivery will take place at the latest within 30 calendar days.

07

Is delivery free?

Yes, delivery is free in mainland France.

For the European Union, delivery costs are €450 per item.

08

How does the delivery of a container take place?

Delivery is carried out by specialized transport.

The land must be:

Accessible
Stable
Suitable for receiving a container

The customer must check the access conditions before ordering.

09

What are the dimensions of a 20-foot container?

The exact dimensions (length, width, height, interior volume) are indicated on the product sheet.

It is advisable to check the available space before purchasing.

10

Is a shipping container watertight?

The containers are designed to withstand harsh weather conditions.

For sensitive storage or specific uses, additional arrangements may be necessary.

11

Do you need a permit to install a container?

Depending on the surface area and duration of installation, a prior declaration or a permit may be required.

It is recommended to consult the relevant town hall.

12

What payment methods do you accept?

The following payment methods are accepted:

• Bank card (Visa / Mastercard – secure payment via SSL and 3D Secure authentication where applicable)

• Bank transfer (upon prior request)

All transactions are conducted in euros (€).

The customer has all the necessary information before validating the order.

13

Is the payment secure?

Yes. Payments are secured via the Stripe provider, which complies with PCI-DSS security standards.

All transactions are protected by an SSL protocol and may require 3D Secure authentication.

14

Can I return a container after purchase?

In accordance with French law, you have a legal right of withdrawal of 14 calendar days from the date of receipt of the product.

As a courtesy, we offer an extended return period of 30 working days.

Returns must be made under the conditions specified in our Return Policy.

15

When will I be reimbursed?

The refund will be issued within a maximum of 14 calendar days from receipt of the returned product or receipt of proof of shipment.

The refund is made via the same payment method used for the order.

This timeframe complies with the provisions of Article L221-24 of the Consumer Code.

16

Are the containers guaranteed?

Yes. You benefit from:

Legal guarantee of conformity (2 years)
Regarding the warranty against hidden defects

In accordance with the Consumer Code.

17

What is the lifespan of a container?

Lifespan depends on:

Weather conditions
Of use
From the interview

Regular maintenance is recommended.

18

How to maintain a shipping container?

It is advisable to:

Check the seals
Control corrosion
Apply an anti-corrosion treatment if necessary.

19

Do containers require installation authorization?

Depending on your municipality, a prior declaration or a permit may be required.

It is the client's responsibility to check local regulations.

20

How do I contact customer service?

You can contact us:

Email: contact@viallecontainer.com

Telephone: +33 7 74 57 91 47

We respond within 48 business hours.

21

Are the containers insulated?

Standard containers are generally not insulated.

For use in a habitable space or in a temperature-sensitive environment, additional insulation is necessary.

22

Are the containers secure against theft?

The containers are equipped with standard locking systems.

Additional security devices (specific padlocks, anti-theft bars) can be added by the customer.

23

Can I use a shipping container as a home?

Use for residential purposes requires:

Compliance with building standards
Insulation work
Administrative authorizations

It is the client's responsibility to verify regulatory compliance.

24

Are the containers treated against corrosion?

Containers are usually made of treated steel.

Regular maintenance is recommended to prolong their lifespan.

25

Can a container be moved after installation?

Yes, provided that appropriate equipment is used.

The move must be carried out by qualified professionals to avoid any damage.

26

Who operates the Vialle Container site?

The site is operated by the company:

VIALLE ENTROPOT

Head office:

12 Rue de Metz

24000 Périgueux

France

SIRET: 994 417 970 00013

VAT number: FR07994417970

27

How are the containers delivered?

The containers are delivered by specialized road transport directly to the customer's address.

28

Which countries do you deliver to?

We deliver:

Metropolitan France
European Union countries

Any request for delivery outside these areas can be considered upon request.